Davox and eGain seal e-commerce partnership agreement

Davox Corporation, a developer of customer contact solutions, and eGain Communications Corp., a provider of customer service infrastructure for ecommerce, have unveiled a strategic agreement to jointly market, sell and integrate eGain's real-time Web collaboration and e-mail management solutions with Davox's customer contact telephony capabilities. This alliance is intended to enable customer contact centers to deliver a higher level of customer service by using an integrated solution for phone, e-mail and live Web …